This Service Level Agreement describes the delivery, support, and availability commitments for RiskD3M, an Agent as a Service offering provided by ElasticD3M, LLC. It supplements our Terms of Use. It sets service commitments; it does not warrant any materiality determination, disclosure position, or regulatory outcome, which remain yours.
For the Cyber Financial Materiality Analysis (one-time), once you have provided the facts the analysis requires, we prepare the decision-support package and release it for your review, targeting five (5) business days. Every deliverable under that engagement is held for a named human release before it is sent, so timing depends in part on the completeness of the facts you supply.
Continuous Materiality Readiness is offered only through a pilot program and is not generally available. Its delivery commitments, including cadence and whether a given deliverable is released by a named human or delivered automatically under a quality gate, are set in the pilot agreement rather than here. Nothing in this section commits us to a recurring readiness deliverable outside such an agreement.
Support is by email at [email protected]. We target a response within one (1) business day for routine questions and same business day for a delivery issue on a paid engagement. Support covers the use of RiskD3M and the deliverables; it is not legal, accounting, or actuarial advice, and we do not make the materiality determination for you.
The RiskD3M website and portal are provided on a commercially reasonable, best-effort basis, targeting 99.5% monthly availability, excluding scheduled maintenance and events outside our reasonable control. RiskD3M is not a real-time monitoring or emergency-response service; deliverables are asynchronous work products for your review.
Data is processed in the United States under our Data Processing Agreement and Privacy Policy. Cloud evidence is read on a read-only basis; RiskD3M does not change your environment.
If we materially miss a delivery commitment on a paid engagement for reasons within our control and do not cure it promptly after you notify us, your remedy is the one stated in your order or, absent that, a pro-rata service credit or refund for the affected engagement, at our election. This is your exclusive remedy for a service-level miss. Nothing in this Agreement guarantees any regulatory, disclosure, or litigation result. Limitations of liability in the Terms of Use apply.
RiskD3M, powered by ElasticD3M. Patent Pending. © 2026 ElasticD3M, LLC · All Rights Reserved. Decision support, not legal, accounting, or actuarial advice.